Our services to landlords…

Once the refurbishment of your property is complete, your property is handed over to the Galaxy Letts team for marketing and management. The process of finding a tenant for a property can take between 6 - 12 weeks. Within this time we will:

  • continuously advertise the property through Rightmove and our popular Facebook page.

  • carry out viewings and liase with prospective tenants.

  • carry out all the necessary checks on applicants aged 18 or over to ensure they would be a suitable and reliable tenant.

  • provide you with weekly updates to inform you of the progress of your property on the market.

  • compile all the relevant paperwork to back up the tenancy, including an AST, inventory and gas safety certificate.

  • ensure successful applicants have paid all the necessary fees in full and signed the relevant paperwork before we hand over the keys to their new home.

Once your property is tenanted with a minimum 6 month rolling contract, we will:

  • act as the first port of call for any questions or concerns the tenant may have.

  • chase up rent arrears in partnership with Galaxy of Homes.

  • deal with any maintenance issues with the appropriate contractors, first consulting you regarding jobs estimated to cost over £100.


Our services to tenants…

Throughout the duration of your tenancy, we will:

  • Provide all the necessary paperwork to back up your tenancy, including an AST and inventory, which we will hold one copy of and supply you with one copy of.

  • Send our own team or the necessary contractor out for maintenance work that is required. (If the issue is through no fault of your own then the cost will be covered by your landlord, however if it is due to the mistreatment from any tenants within the property, then you will be liable for any costs incurred).

  • Carry out quarterly inspections of your property in order to ensure the it is being kept in good condition

  • Act as the point of correspondence between you and your landlord, should they ever need to be made aware of any issues you are experiencing or any queries you may have regarding changes you wish to make to the property.

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Reporting a maintenance issue at your property

If you have a maintenance issue at your property, the quickest and easiest way to report it is by using the following link:

Galaxy Letts Maintenance Request System

Once we have received your request, we will inform our maintenance team or the relevant contractor and you will be contacted in order to arrange an appointment so that the issue can be resolved.